We want you to enjoy gaming — free from stress or anxiety. Responsible gaming means knowing your limits and sticking to them.
Online gaming — whether slots, Live Casino, or Sports Betting — can be a great source of fun when approached with the right mindset. But when gaming habits spiral out of control, they can cause both mental and financial harm.
999ff believes every player should know their limits. Responsible gaming doesn't mean less fun — it means enjoying gaming as genuine entertainment without affecting other areas of your life or your financial plans.
That's why at 999ff we offer multiple tools and features to help you stay in control of your gaming habits. They're completely free to use and can be activated from your account at any time.
Our Commitment: At 999ff, responsible gaming isn't just talk — protective measures are always available for every member.
Remember: gaming is never a solution to financial problems. If you feel that you or someone you know is spending too much time or money on gaming, don't wait — take action now. Our customer service team is always here to help.
These tools are available free of charge from your account
Decide in advance the maximum amount in BDT you will deposit per day, week, or month. Once the limit is reached, no further deposits will be allowed.
Set a daily limit on how many hours you spend gaming. Once you reach that limit, the platform will automatically send you an alert.
Take a break from gaming for a set period — 24 hours, 7 days, or 30 days. Your account remains active during this time, but placing bets will not be possible.
Exclude yourself completely for 6 months or more. During this period, access to your account will not be possible.
If your losses exceed a set amount, gaming will be automatically paused and you will be alerted.
View a detailed report of your gaming patterns, total spending, and time spent. This helps you make more informed decisions.
To activate these tools, log in to your account and go to Settings, or contact Customer Service directly. Changes can be made at any time — reducing a limit takes effect immediately, while increasing one requires a 7-day waiting period.
Problem gambling doesn't happen overnight — it develops gradually. If you notice the following signs in yourself, it's important to act before things get worse.
You keep breaking your pre-set budget and spending more than planned.
You are chasing losses — placing larger bets to try to recover money you've already lost, rather than staying calm and stepping away.
You hide or lie to family or people close to you about how much you game.
Gaming is affecting your ability to focus at work or is straining your relationships with family.
You are borrowing money from friends, family, or financial institutions to fund your gaming.
Do you feel irritable, restless, or anxious when you can't play?
Answer these questions honestly about your own gaming habits:
If you answered 'Yes' to 2 or more of the questions above, please speak with our customer service team or activate the self-exclusion tool.
Every step we take is made with our players' wellbeing in mind
999ff strictly enforces an 18+ policy. Age is verified at registration, and ID may be requested when needed.
Our Customer Service team is always available in Bengali for any responsible gaming concerns.
From limit-setting to self-exclusion, all tools are completely free. No extra charges.
You can clearly see how long you've played and how much you've lost — all from your account.
Activate self-exclusion in just a few minutes. During this period, no promotional communications will be sent to you.
999ff regularly educates its members on responsible gaming. Being informed leads to better decisions.
Setting limits at 999ff is simple. Just follow a few steps to set your gaming limits:
Log in to your 999ff account.
Click on "Account Settings" or "Responsible Gaming".
Choose what works for you — a deposit limit, time limit, or loss limit.
Enter your preferred amount or time limit.
Confirm the change. The limit will take effect immediately.
Decreasing your limit takes effect immediately. Increasing it requires a 7-day waiting period — this is intentional, to prevent impulsive decisions made in the heat of the moment.
Problem gambling is a real issue, and seeking help is not a sign of weakness — it takes courage. If you feel gaming is getting out of control, take the following steps:
Talk to us directly. We'll listen without judgment and do our best to help you find the right solution. Reach out via live chat or email.
If you feel like you need to step away for a while, use the self-exclusion tool. It's one of the most effective steps you can take.
Talk openly with someone you trust. Support from family and friends goes a long way in overcoming difficulties.
Keep in mind: If you're struggling with problem gambling, seek professional help. Speaking with a mental health professional or counselor you trust is the best course of action.
999ff is strictly an 18+ platform. Make sure your children or younger family members cannot access your device or account.
Enjoy your time at 999ff — but always know your limits. Build healthy gaming habits and keep the fun going for the long term.